Shipping Policy
Last updated: April 3, 2025
1. Order Processing
All Glyco Forte NZ orders are processed within 1–2 business days, excluding weekends and public holidays. Orders received after 12:00 PM NZT will be handled the following business day.
2. Estimated Delivery Times
Standard delivery times after dispatch within New Zealand:
- Standard Shipping: 2–5 business days
- Express Shipping: 1–2 business days (available in select areas)
Shipping fees are calculated at checkout based on location and selected shipping method. We offer free shipping for orders over NZD $75 within New Zealand.
For return details, please see our Return Policy.
3. Tracking Your Order
Once your package is shipped, we’ll send you an email with a tracking link so you can follow your order in real-time.
4. Shipping Information Accuracy
Please double-check your delivery address before submitting your order. Incorrect or incomplete addresses may cause delays or failed deliveries, and additional redelivery charges may apply.
5. Failed Delivery Attempts
If your package is returned to us after failed delivery attempts, we’ll contact you to arrange redelivery. Additional shipping fees may apply.
6. Lost or Missing Deliveries
If your order shows as delivered but you haven’t received it, please contact the shipping carrier. We are not responsible for parcels marked as delivered but not received.
7. Private Packaging
All orders are shipped in plain, unmarked packaging for your confidentiality. No branding or product names will be visible on the exterior.
8. International Delivery
We currently ship only within New Zealand. For future international delivery updates, please subscribe to our newsletter or follow our announcements.
Still have questions?
Feel free to contact us for help with your order.
Email: [email protected]
Address: Level 3, 48 Greys Avenue, Auckland CBD, Auckland 1010, New Zealand